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Advancing Community Hospitals for Two Decades



CHC Career Opportunities

Chief Executive Officer

Wahiawa, HI
Organization:Wahiawa General Hospital
Career Type:Employee
Reports To:Senior Vice President SW Hospital Operations, Community Hospital Corporation and Assigned Hospital Board of Directors
Role Description:

The CEO at Wahiawa General Hospital provides leadership, strategic guidance and management direction to all aspects of the hospital’s operations while ensuring compliance with the hospital’s mission, vision, values, goals, strategic direction, and applicable laws and regulations.


The CEO is accountable for safe and quality patient care, developing and managing to a financially sound annual operating budget and long-term capital expenditure plan, hiring and retaining qualified and productive staff, managing risk, leading performance improvement, and maintaining effective relationships with Boards, medical staff, patients, employees, the community and the corporate office. 


Major Responsibilities


• Establishes and communicates a clear and compelling vision. All stakeholders should know the hospital’s mission, vision, and priorities.

• Works with Board, senior management team, physicians and staff to develop, implement, and update strategies and opportunities for growth and improvement to support the hospital’s mission and respond to external and internal issues.

• Is responsible for the operational, strategic, financial and clinical performance of the hospital.

• Provides for a system of control which clearly identifies deviations from plans and budgets; assure periodic comparison of performance and/or results against established standards for objectives; and assure corrective actions for deviation from plans so that annual results are in line with strategic goals.

• Maintains the hospital’s compliance with all regulatory and legal requirements.

• Conducts needs analysis, identifies and prioritizes needs, applies good problem solving skills. Identifies alternate processes and potential solutions and acts to implement changes to improve operations.

• Establishes personal and professional credibility and an environment of trust, candor and genuine two way communications.

• Serves as a positive role model and mentor.

• Attracts and retains physicians; maintain high levels of physician satisfaction.

• Works closely with the medical staff to ensure quality care, resolve conflicts and remove barriers to physicians admitting and referring to the hospital.

• Implements Board education and development programs through internal and external resources.

• Provides hospital operations coaching or mentoring.

• Takes a proactive approach to managed care, healthcare reform and related issues.

• Develops new business opportunities.

• Participates in and represent the hospital in professional, civic, and service organizations.


Safety and Quality of Care:

• Leads and maintains a culture of safety and quality including a safe functional environment.

• Provides opportunities for all who work in the hospital to identify safety and/or quality issues, bring issues to management’s attention, and participate in safety and quality initiatives and planning.


Financial Management:

• Oversees the preparation and management of sound operating, project and capital budgets.

• Ensures the utilization of sound accounting systems, treasury activities, risk management, financial controls, productivity measures, reimbursement principles and contracting.

• Meets budget-critical financial metrics.

• Effectively negotiates third-party contracts.

• Provides stewardship of all financial resources.


Human Resources:

• Ensures the availability of adequate numbers of competent staff (including physicians and contract labor) that are properly credentialed, educated, trained, motivated and engaged.

• Directs performance management systems including policies/practices for providing timely feedback, recognizing excellence and dealing with problem behavior and poor performance.


Operations Management:

• Collects and analyzes data from internal and external sources regarding current way of doing business and clinical processes.


Information Management:

• Ensures effective collection, categorization, filing, management, privacy, confidentiality, security, redundancy, retrieval and reporting capabilities of all data and information used by the hospital.

• Guides the development of plans for meeting the growing demands of information management and the development of information technology especially relevant to healthcare.


General Duties

• Represents WGH and CHC at designated meetings.

• Participates in meetings that affect the hospital.

• Upholds and supports WGH and individual hospital’s mission, vision, values, goals and objectives.

• Keeps abreast of new legislative information that impacts the acute care venue.

• Performs other miscellaneous job duties as assigned.


Supervisory Responsibilities

• Manages subordinate leader(s) who supervise employee(s) and/or supervise individual contributors as appropriate.

• Defines and communicates performance expectations.

• Plans, assigns and directs work: follows up to assess achievement of results.

• Evaluates performance; coaches employees on an ongoing basis and takes developmental action as needed.

• Rewards and recognizes notable performance.

•  Addresses complaints, resolves problems and addresses unacceptable behavior promptly.

• Attracts, develops and retains talent.

• Carries out supervisory responsibilities in accordance with CHC’s/hospital’s policies and applicable laws. 



Master’s Degree in a health care related field such as MHA/MBA/MPH/MS, or a BS in a health care related field with a business related masters, or the equivalent in education and experience.

Prior Experience:
  • 10 years progressively more responsible healthcare experience at the senior administrative level.
  • CEO experience required. COO experience is preferred.
  • Must have a track record of leading staff to provide safe quality patient care.
  • Must have a track record of effective operational, financial, business development, and strategic skills.
  • Must have a track record of proactively developing positive relationships with physicians, employees, Board members and community leaders. 
  • Ability to enhance a quality of care environment, positive clinical outcomes and a high level of patient, physician and employee satisfaction.
  • Ability to mentor and cultivate a talented management team.
  • Ability to lead a high performing team and achieve results through others.
  • Ability to work with all levels of management and respecting all differences.
  • Ability to create and maintain a positive community image.
  • Ability to define goals and develop strategic opportunities for the betterment of the hospital.
  • Ability to define realistic, specific goals and objectives and to prioritize effectively.
  • Ability to communicate openly, effectively and frequently with multiple audiences.
  • Ability to be diplomatic and possess a high degree of political savvy.
  • Ability to organize and manage multiple priorities.
  • Ability to work independently.
  • Ability to identify and resolve operational and administrative problems at both a strategic and functional level.
  • Ability to produce quality results.
  • Ability to be trustworthy.
  • Proficient knowledge to understand and apply the concepts, terminology, programs and processes unique to the healthcare industry.
  • Proficient knowledge of all related acute care legal, regulatory and financial requirements.
  • Proficient interpersonal and communication skills.
  • Proficient PC skills.
  • Possess and utilize a core set of ethical values.
  • Possess a strong customer and service to others orientation.
  • Possess sound and accurate judgment and timely decision making.

About Wahiawa General Hospital

Wahiawa General Hospital (WGH) in Wahiawa, HI. Wahiawa is on the main island of Oahu and is centrally located midway between Honolulu and the North Shore.


The Wahiawa Hospital Association was founded in 1944 in response to the healthcare needs of the community following the attack on Pearl Harbor. Several years later, Wahiawa General Hospital (WGH), a nonprofit, community hospital was established to further meet the growing needs of Central Oahu. WGH is centrally located on the island of Oahu, serving the surrounding communities of Central Oahu and the North Shore.


Today, the 53-bed acute facility and 107 beds in the long-term care facility are equipped for all levels of patient care. Their vision is clear: Wahiawa General Hospital is strengthening its role as the healthcare provider of choice for residents of Central Oahu and the North Shore.


Key Hospital Stats:

Employees: 304

Total Discharges: 1,930

Total Patient Days: 8,804

Total Patient Rev. $112,267,059

Net Patient Rev. $46,903,255


About Community Hospital Corporation – HELP WHERE HOSPITALS NEED IT®

Community Hospital Corporation owns, manages and consults with hospitals through three distinct organizations – CHC Hospitals, CHC Consulting and CHC ContinueCARE, which share a common purpose to guide, support and enhance the mission of community hospitals and healthcare providers. Based in Plano, Texas, CHC provides the resources and experience community hospitals need to improve quality outcomes, patient satisfaction and financial performance.


Community Hospital Corporation (CHC) was named among 150 Great Places to Work in Healthcare by Becker’s Hospital Review in 2015 and 2016.


For more information about CHC, please visit www.communityhospitalcorp.com


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Advancing Community Hospitals for Two Decades