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How LTACHs Help Local Communities

by Derek Murzyn, Market CEO, Carolinas ContinueCARE Hospitals

 

A healthy culture, local relationships, and specialty services are a winning combination for Carolinas ContinueCARE Hospitals. These distinctions are the foundation for long-term acute care hospital (LTACH) success for us locally and can help other facilities as well. LTACHs support community hospitals by extending the continuum of care, reducing acute care length of stay, and providing the best possible setting for fragile patients with complex medical needs.

 

LTACHs bridge the gap to recovery for patients often following an ICU or traditional acute care hospital stay. After admission to one of our LTACHs, teams of highly skilled doctors, nurses, pharmacists, therapists, and dietitians collaborate to develop and implement a customized medical and therapeutic recovery plan for each patient.

 

The patient is our primary focus every day at our three LTACHs in North Carolina, which include: Carolinas ContinueCARE Hospital at Kings Mountain; and two facilities in Charlotte, Carolinas ContinueCARE Hospital at Pineville and Carolinas ContinueCARE Hospital at University.

 

Thanks to a strong partnership with our host hospitals within the Carolinas Healthcare System as well as specialty physicians, we’re able to provide care continuity and leverage best practices for the benefit of patients.

 

In my leadership role, I’ve discovered that educating the medical community is paramount for an LTACH to be successful locally. Referring providers must understand the LTACH service offering and have confidence in us in order to make that referral. It’s invaluable that we share and communicate that LTACHs offer 24/7 acute care physician coverage, the availability of invasive monitoring and medical support devices, the provision of intensive and complex medical treatment, as well as our patient outcomes. Education can range from informal elevator discussions to documented communication and presentations to medical staff section meetings. We must always be flexible to the needs of our community and our host hospital in our communication and education.

 

Community and family education are also important. The general public may not be aware that an LTACH is not a nursing home, skilled nursing facility or hospice. We strive to change these common misperceptions by communicating our unique services and interdisciplinary care approach—always focused on the patient. As example of our inclusive culture, we invite family member participation in patient treatment planning.

 

We’ll continue to highlight what our LTACHs do and the services they provide — including the fact that, one-third of our LTACH patients return home. That’s a result worth sharing. And our devotion to quality is transparent and supported by key metrics documented in reports to various healthcare agencies. In April 2017, Carolinas ContinueCARE Hospital at Pineville was awarded three-year accreditation by the Center for Improvement in Healthcare Quality (CIHQ) with designation as a CIHQ Center of Excellence in long-term acute care. This achievement reflects the organization’s commitment to providing the highest level of quality healthcare to the community.

 

Above all else, we continue to foster a culture of caring; without it, nothing else matters.

 

Read more about the roadmap for LTACH success long term.

Tags: LTACH, Strategic Direction
Long-Term Acute Care Moves Forward: Moratorium ended

by April Myers, SVP Post-Acute Operations

 

It’s gratifying to see first-hand how patients with critical and complex needs improve—thanks to long-term acute care hospitals or LTACHs.

 

And now, since the Moratorium restricting LTACHs officially ended on September 30, 2017, more patients will have greater availability to be cared for in the specialized care setting of an LTACH. With the Moratorium sunset, LTACH growth opportunities are expected to blossom.

 

Patient success stories abound. One example shared with me about a patient at one of CHC’s 11 LTACHs is particularly memorable. A gentleman in his 40s experienced a fall at home. Arriving at the Emergency Department, he was placed on a ventilator and spent several days in the ICU; his prognosis was guarded. Subsequently, he was transferred to a CHC LTACH, weaned off the ventilator, and returned home with support from home health care services. Later, accompanied by family members, he returned to personally thank caregivers for the care he received.

 

Approximately 437 Medicare-certified LTACHs exist across the country, operating as a hospital within a hospital, a hospital satellite, or as a freestanding model. But over the past several years, new rules and qualifiers for admission have been imposed by the Centers for Medicare and Medicaid Services.

 

At CHC, we advocate on behalf of LTACHs and the ability to serve LTACH patients, many of whom are on ventilators, have gone through a great deal of trauma, and need extended hospitalization beyond a short-term acute-care hospital stay.

 

Our unique model and multidisciplinary approach to care for optimal recovery—all customized to the individual patient and with family input—supports the LTACH as an essential component of the patient care continuum.

  • LTACHs supplement the services provided by acute-care hospitals, extending patient care. Key characteristics of this care setting:
  • A multidisciplinary approach to care. An LTACH offers services including pulmonary and ventilator support, wound care, radiology, physical, occupational, dietary and respiratory therapy services.
  • The patient and family participate together in a personalized patient care plan.
  • A 25-day patient average length of stay
  • Acute care physician coverage 24/7
  • Availability of invasive monitoring and medical support devices

Fully-integrated LTACHs not only extend the continuum of care, hospitals and healthcare organizations benefit through cross-utilization of services and resources.

 

As part of its Post-Acute Care services, CHC currently owns 11 LTACHs in the states of North Carolina, South Carolina, Kentucky and Texas. Read more about CHC’s approach to long-term LTACH success.

 

 

Tags: Continuum of Care, LTACH
Opportunities for Critical Access Hospitals

Guest blog by Audrey Smith, Critical Access Hospital Coalition Executive Director

 

Since 2010, 81 rural hospitals have closed in the United States with another 673 at risk, endangering the health of individuals, families, and communities. Nearly 30 million people don’t live within an hour of trauma care. In fact, residents living in 16% of the mainland United States are 30 miles or more away from the nearest hospital. The rate of accidental deaths adjusted for age was nearly 50% higher in rural versus urban areas from 1999 to 2015 according to a CDC study, which also noted that long travel distances to specialty and emergency care placed residents at higher risk of death.

 

In response to rural hospital closures in the 1980s and early 1990s, the Critical Access Hospital (CAH) designation was created by Congress as part of the 1997 Balanced Budget Act, designed to reduce the financial vulnerability of rural hospitals and improve access to healthcare by keeping essential services in rural communities. Eligibility requirements for CAHs include 25 or fewer acute care inpatient beds; another hospital must be located more than 35 miles away; the facility must maintain an average length of stay of 96 hours or less for acute care patients; and the hospital must provide 24/7 emergency care services.

 

Today, Critical Access Hospitals are in 45 states. Many of these hospitals are the largest employer in their community, and each offers services and programs customized to area residents’ needs. For example, one hospital partners with their state government to provide vaccinations to children, another offers hip replacement surgery, and yet another conducts surgery for patients using the latest robotic equipment. Local rural hospitals develop very close relationships with their patients, providing hands-on care. One CAH executive shared with me how their hospital employees pushed an elderly patient in a wheelchair through the snow from a nearby clinic for care.

 

Despite having CAH designations, cuts to reimbursements and potential federal policy modifications, including proposed changes to Medicaid, intensify rural hospitals’ risk of closure. With 1 out of 5 people living in rural areas, CAHs serve a vital role in the health of their communities.

 

The Critical Access Hospital Coalition advocates on behalf of vulnerable CAHs located throughout the United States by proposing policy changes and regulatory adjustments that would benefit these essential facilities. Recently, in the wake of Hurricane Harvey, the Centers for Medicare and Medicaid Services announced that it will waive certain requirements for hospitals providing care, allowing lengths of stay beyond the capped 96-hour period and waiving the 25-bed limit for CAH designation. This type of relief is welcome to CAHs and rural communities.

 

About the Critical Access Hospital Coalition

The Critical Access Hospital Coalition (CAH Coalition) is a consortium of innovative healthcare leaders representing CAHs nationwide. Its sole purpose is to assist policy makers in understanding the unique needs of CAHs so that quality healthcare is sustained in rural communities. For more information, visit the CAH Coalition website.

 

 

Tags: Critical Access Hospitals, Healthcare Reform , Rural hospitals
Telecommunications Savings: Rural Health Care Program Update

by Melvin Ostlie, CHC Director of Information Technology

 

One line-item expense in every hospital budget regardless of facility size or location is telecommunications. Why do rural hospitals tend to pay more for telecom services than their urban counterparts? Carriers are able to charge for the expense of installing and maintaining communications to rural areas. Fortunately, reduced rates for broadband and telecom services are available to rural providers through the Rural Healthcare Telecommunications (RHC) Program, a federal program supporting universal service and access throughout the country. It includes two subprograms, the Healthcare Connect Fund (HCF) Program and the Telecommunications (Telecom) Program.

 

It’s easy to see why the program has become so popular with rural hospitals. In fact, due to a high demand for RHC Program funds in Funding Year 2016 (FY2016), the funding limit cap of $400 million was reached, and a second filing window – a fixed period when all funding requests received are treated as though they were received at the same time – was closed. In 2017, new funding requests were accepted under a revised filing window period from March 1 to June 30, 2017. Given this demand, the review process to obtain funding is more discriminating than ever before.

 

Also, effective January 1, 2017, Skilled Nursing Facilities (SNFs) came into the mix. SNFs can now begin the process to obtain RHC Program funding by applying as an individual health care provider.

 

Along with a tighter review process, hospitals need to ensure that everything is laid out in the way and language that funders want. That’s where CHC Consulting comes in. Our experts know what systems and equipment qualify and understand the filing process, helping hospitals access telecom savings ranging from 60 to 90 percent.

 

How CHC Consulting can help

 

To meet provider needs and enhance funding opportunities, CHC Consulting offers customized support, including:

  • Funding process management strategy and application services
  • USAC documentation and ongoing monitoring
  • Onsite or web-based support and training options for staff
  • Access to a rural-urban HCF Consortium set up to facilitate funding and savings
  • Appeals support for denied funding requests

For more information

 

See Telecommunications and USAC to discover how CHC can help your facility save money on telecom expenses. 

Tags: Technology
Mock Surveys – A Best Practice

By Amy Boykin, CHC SVP of Quality, Patient Safety and Care Management

 

Hospital accreditation is considered a standard of excellence for safe, high-quality care. Accreditation helps organize and strengthen patient safety efforts, improves risk management and risk reduction, and provides deeming authority for Medicare certification.

 

Mock surveys are a best practice to keep hospitals in a “stay ready” mode for an actual survey from a state survey agency on behalf of the Centers for Medicare and Medicaid Services (CMS) or accrediting organizations such as The Joint Commission or the Center for Improvement in Healthcare Quality (CIHQ). The good news – proactive community hospitals are following the practices of larger healthcare systems and implementing a mock survey process. Simply, it’s an industry best practice.

 

Mock surveys conducted every 12 to 18 months are a valuable component of quality improvement initiatives. This process provides a “snapshot” of compliance before an actual survey, while helping to teach, train and educate leaders and staff members. The goal is to improve care and patient care processes.

 

Like actual CMS certification or accreditation surveys, mock surveys are often unannounced and can be conducted by an outside consulting firm. Community Hospital Corporation conducts mock surveys for its owned and managed hospitals, involving a team of generally three to five “CHC surveyors.” Onsite at the hospital, the mock survey team conducts a review following guidelines outlined by CMS or the accrediting organization. Following the mock examination, CHC reviewers address hospital leaders personally in a verbal debrief. Within two weeks, the hospital receives a written report summarizing any deficiencies and recommendations for an action plan for improvement. Also, after a hospital goes through its actual survey, CHC compares the mock survey report to the final report from the accrediting organization to see how recommendations align.

 

Here are some insights and best practice tips for mock surveys.

  • Keep the ultimate goal in mind — improving the organization and patient care — when it comes to the mock review. Don’t think of it as a time-consuming, intimidating task.
  • Examine patient care processes. Are processes compliant with survey standards and requirements? Pay particular attention to environment of care and life safety categories, including new or revised standards such as fall prevention.
  • Focus on the process, not people. Your survey preparation should be process-driven. The responsibility for meeting any standard rests with the organization, not the individual in a particular role or position.
  • Infection control is a high-focus area. For instance, is a patient room clean or dusty; is equipment properly cleaned and disinfected? In kitchens, are food prep areas clean and orderly? Are designated isolation rooms kept at negative pressure?
  • Hospital buildings and the physical plant are part of the review process. Related to the environment of care, is an older facility in disrepair? Are electrical systems well maintained? Are floors and ceilings well-kept; are there stains on ceiling tiles? It may be necessary to call in a plant manager or engineer to remediate issues.

CHC Consulting also provides mock surveys for consulting hospital clients upon request. For more information on mock surveys, including how this process dovetails with a hospital’s Compliance Program described in last month’s CHC blog, see CHC Clinical Quality services.

Tags: Mock Surveys

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